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Missed Appointment Policy

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.

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Appointment Cancellation

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please Notify MPS Mental Health  as soon as you know you will not be able to make your appointment.

 

If cancellation is necessary, we require that you send a message at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

 

How to Cancel Your Appointment

If you need to cancel your appointment, please send us a message through the patient portal between the hours of 7a.m. and 7p.m.. If necessary, you may email us at mpsmentalhealth@gmail.com . We will reply as soon as possible.

 

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is canceled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without canceling. In either case, we will charge the patient a $50.00 missed appointment fee for follow up evaluations, and $75.00 for an initial evaluation.